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TERMS & CONDITIONS
Read this agreement thoroughly and carefully before booking a tour, activity or completing any other transaction with us. It is a legally binding contract.
1. BOOKING CONTRACT
All bookings are made with Green FireFly LLC, a New Jersey limited liability company, and its dba CityRove Tour, or rovecitytour.com (both encompassed by “Green FireFly,” “CityRove,” “we,” “our,” or “us”).
Please read these terms and conditions carefully. When you purchase any product or book any Tour or activity with CityRove Tours, you acknowledge that you:
i) have read and understand these terms and conditions and any other CityRove policies in effect, and ii) accept and agree to these terms and conditions and other applicable CityRove Tours policies. The terms and conditions set forth below constitute the entire understanding and agreement between you the Tour participant (“participant,” “traveler,” “tourist” ”you,” or “your” or “I”) and CityRove Tours, with respect to any and all bookings, purchases, or transactions made with us and to any and all services, and products organized, arranged, or provided by us (collectively referred to as “Tours” “transactions” herein; “Tour” may also be used to refer to only the Tour component of our services). If you have confirmed a booking on any CityRove Tours or product with more than one participant named on such booking, you shall be deemed to have accepted these terms and conditions on behalf of all participants named in the booking.
CityRove is acting at all times as an independent contractor for all suppliers who provide your transportation, admission to attractions, activities, and other services in connection with your Tour. CityRove does not own, operate, or control any of the suppliers of service that provide meals, transportation, sightseeing activities, admission to attraction, or other goods and services connected with your Tour. These suppliers are responsible for their performance. Green FireFly LLC/CityRove and its owners, employees, shareholders, officers, directors, representatives, volunteers, successors, agents and assignees are not liable for any negligence, willful act, financial insolvency, or default of any supplier or any third party. CityRove does not have any special knowledge about its supplier’s financial condition. A supplier’s goods and services are subject to the supplier’s own terms and conditions and liability waivers, as well as local laws and regulations.
3. VALIDITY & PRICING
Prices are based on tariffs, government fees, exchange rates, and supplier rates in effect when our Tours and activities contents and itineraries are published at first. In rare circumstances it may be necessary for us to apply surcharges should prices increase significantly due to inflation, costs of services, foreign exchange rates, or other factors. Such surcharges may be applied at any time up to the point of final payment. We reserve the right to make changes to and correct errors in quoted prices at any time before your Tour is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. All discounts and any reduced pricing and/or promotional benefits are applied at CityRove Tours’ sole discretion. Occasionally, CityRove Tours may offer special discounts or early bird pricing on select Tours, activities, anyone can book any discounted tour or activity.
4. TRAVELER INFORMATION
In order for us to confirm your booking arrangements, you must provide all requested details at the time of booking. Necessary details include full name as per passport or other government issued ID document, date of birth, and any pre-existing medical conditions or allergies you have which may affect your ability to complete your tour/activity arrangements without limitation. We may also request to see a copy of your Identification before or during the Tour. The information required from each traveler will vary by Tour/activity, which will be communicated during the booking process. If all requested information is not provided within 3 days of the Tour start date (or at the time of booking if purchased less than 3 days prior to the Tour start date),CityRove Tours maintains the right to cancel your Tour and assign your spot to the next eligible traveler on the Waitlist without any refund owed to you.
5. FITNESS FOR Tour, MEDICAL CONDITIONS & SPECIAL REQUIREMENTS
By booking a Tour with us, you represent that you do not have any illness, physical or other conditions that would create a hazard for you or other travelers or affect other people’s enjoyment of the Tour. CityRove Tours cannot guarantee the condition or availability of medical facilities in the countries, regions or places in which our Tours are run. It is the responsibility of all participants to consult their physicians regarding any medical conditions prior to booking a CityRove Tour or activity.
Participants should check with their competent authorities for the latest health requirements.
Participants must bring their own medications, insect repellent or other recommended prescribed drugs, including but not limited to allergy medication.
If you have a special need, let us know at the time of booking. We may require a medical certificate if you have a special condition that may impact your ability to take one of our Tours. We will make reasonable efforts to convey any restrictions to your Tour guides and certain service providers. However, given the nature of our Tours and the fact that we do not operate or manage our suppliers, we cannot guarantee that any special needs or restrictions can be accommodated. CityRove Tours is not liable for any failure to accommodate or fulfill any special requests or special needs. As such, it is your sole responsibility to ask any necessary questions and to make informed decisions about your special needs and restrictions while on tour/traveling.
By accepting this agreement, you hereby grant permission for emergency first aid to be administered if deemed necessary. If an emergency or health crisis should occur on the Tour, a CityRove representatives will attempt to help you obtain medical assistance, if it is available. Ultimately, It is the responsibility of the participant to provide for their medical and health related needs in the event of a health, medical emergency.
Our suppliers reserve the right to conduct common tourists industry health screenings (e.g., forehead temperature readings, questionnaires, and checks for observable signs and symptoms) and refuse admission or participation to symptomatic or likely symptomatic participants/tourists. If necessary, our suppliers, and/or government or health officials, also reserve the right to quarantine tourists with symptoms of infectious diseases aboard confined modes of transport such as ships, trains, etc.
We reserve the right in our sole discretion to accept, decline or remove anyone from a Tour (at or prior to departure or during the Tour) if we deem their continuation of the Tour to be harmful or dangerous to themselves or other Tour participants.
6. BOOKING CONFIRMATION
Your booking is not finalized until you receive a confirmation email. A contract will exist between us from the date we issue the confirmation invoice or if you book within 7 days of departure the contract will exist when we accept your deposit. Please refer to your booking confirmation invoice for details regarding final payments. For international Tours, payment of the balance of the Tour price is due 30 days before the departure date. We reserve the right to treat any reservation that is not fully paid according to the booking and payment terms as a cancellation and subject to the cancellation terms below.
If a Tour is sold out, you may add yourself to the Waitlist during the booking process. If a spot becomes available, you will be notified by email. You will have 24 hours from when we send the email to accept the spot on the Tour and pay the deposit, or it will be offered to the next person on the Waitlist.
8. TOUR GROUP DEPOSIT
Deposit may be made only by/for groups of 8 or more adult individuals. A Group may book a tour by paying in full or by a Deposit (at least a 50 percent Deposit) up to 7 days before the date of the Tour/Activity that they choose. A Booking is confirmed only after CityRove Tours has reviewed and accept your booking request, and has informed you by email that your Booking Request is accepted. The Deposit amount is specific to each Tour. The balance on a Booking by Deposit must be paid at least 48 hours before the start of the Tour/Activity. If, for whatever reason CityRove in its sole discretion decides not to approve your booking, your deposit will be refunded in full.
Green FireFly/CityRove Tours is not responsible for any charges levied or charged by third parties and/or financial institutions as a result of credit card or other payment transactions related to the purchase of CityRove Tours or products. Those fees are your responsibility; we will not refund or return those fees.
If we have not received payment by the due date, we reserve the right to charge the credit card we have on file for the owed amount. If payment fails, we shall be entitled in our discretion to treat the missed payment as a breach of contract, cancel your reservation, and impose the cancellation fees specified in this agreement. We also retain the right to assign your spot to the next eligible traveler on the Waitlist without any refund to you.
10. CREDIT/DEBIT CARD CHARGEBACK POLICY
By agreeing to these terms or booking a Tour with us, you agree that chargebacks are not an appropriate way to avoid our cancellation and refund policy. We will vigorously dispute any chargeback request, provide this agreement as proof that you agreed to our cancellation and refund terms, and reserve the right to report fraudulent chargebacks to authorities. Should we win any chargeback that you initiate, you agree to reimburse us for our attorney’s fees, time, costs and expenses in rebutting the chargeback and pay any damages we suffer as a result of your chargeback dispute.
11. CANCELLATION BY TOURIST
A cancellation will only be effective when we receive written confirmation of the cancellation from you by email to us at firstname.lastname@example.org. Cancellation by any other means, including social media comments, are not considered by us and do not constitute a cancellation. You MAY cancel a Tour within 36 hours of the start time of the tour for a full refund of your deposit or fully paid booking.
No refund is due if a traveler fails to join a Tour, joins it after departure, or leaves it before its completion for any reason. There will be no refunds for unused services after a Tour has commenced.
If you fail to make a payment by the payment due date, no refund will be due to the participant/traveler for a cancellation as this will be deemed a breach of contract.
Further, any non-refundable deposits made to third-party suppliers and third-party cancellation fees will be subtracted from any refunds due under this section. In some instances, this may result in a 0 refund after these subtractions.
There are no exceptions to this cancellation and refund policy, including for reasons related to weather, terrorism, civil strife, airline default, strikes, personal, family or medical emergencies or any other circumstances beyond our control. This means that even if you cancel because of medical issues, virus, sickness, quarantine, travel restrictions/warnings, fear of traveling or any other reason, your booking will be subject to this cancellation and refund policy. We cannot provide refunds for any unused portion of your Tour if you are quarantined or a supplier refuses services if you exhibit symptoms of or test positive for infectious disease. Moreover, we will not have any liability to you, owe you a refund, or owe you any compensation for loss, damage or injury or anything else if you are infected with an illness, disease or sickness during your Tour, if a third party refuses services (e.g., lodging or transport), if you show symptoms of or test positive for infectious disease or illness before, after or during your Tour. Here are just some examples (but not all) of the circumstances in which we would not provide a refund and not be deemed liable to you: If you are unable to board a plane to your destination or a government or municipality denies entry due to not being able to provide proof of vaccination for Covid-19, this will be considered a no-show by you and deemed a cancellation of your booking by you and subject to our standard cancellation policy. We will not provide a refund nor will we be liable to you if are infected with a virus such as coronavirus at a hotel that we book for you, if you are refused service at a hotel if you show symptoms of a communicable illness such as a cough or fever, if you are unable to board a plane to your destination or return home from your destination because you show symptoms of an illness, if a government or municipality denies entry, if you are required to self-quarantine, and so forth.
12. CANCELLATION AND CHANGES BY CityRove Tours
CityRove reserves the right to cancel, alter or postpone a Tour without prior notice at any time prior to departure or after a Tour commences for the safety and/or comfort of travelers, or if is not viable for us to operate the planned itinerary, and for circumstances of Force Majeure CityRove will not be responsible or liable for deposits, payments, incidental expenses, policies or penalties for other services not included in the Tour price, such as airline tickets, separate hotel reservations or other items (such as other Tours or cruises) handled by participants not through CityRove. Please refer to your required travel insurance policy for further details regarding expenses covered by your insurance carrier.
If a Tour is canceled due to reasons within CityRove’s control and not for reasons due to Force Majeure, we can offer you the following choices:
- Travel credit equal to the Tour cost that you have paid.
- A refund equal to the Tour cost that you have paid.
If a Tour is canceled due to a Force Majeure event, we can offer you the following choice: Travel credit equal to the Tour cost that you have paid minus any unrecoverable costs and monies. Unrecoverable costs and monies include but are not limited to deposit monies that we have received from you and forwarded to our suppliers, cancellation penalties imposed by third parties, our current standard fee to cover work involved in planning, booking and organizing your participation in a Tour.
If a cancellation occurs after a Tour has commenced we will offer the same choice on a pro-rata basis.
The itinerary provided for each Tour is representative of the types of activities that will be included, but it is not a guarantee. While CityRove Tours will do its best to operate all Tours as advertised, reasonable changes in the itinerary may be made where deemed necessary by CityRove Tours, in its sole discretion. The route, schedules, itineraries, amenities, restaurants, hotels, and mode of transport may be subject to alteration without prior notice due to availability issues, local circumstances, weather, or other unpredictable and unforeseen circumstances beyond the control of CityRove Tours.
We shall not be deemed to be in breach of this agreement or otherwise liable to you, by reason of delay in performance, or by non-performance, of any of our obligations hereunder as a result of any cancellations, alterations or modifications under this section.
ADDITIONAL INFORMATION REGARDING FORCE MAJEURE
CityRove Tours will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or non-performance of any of its obligations under this agreement to the extent that any such delay or non-performance is due to any Force Majeure. “Force Majeure” means any circumstances beyond our reasonable control, including without limitation acts of nature and/or God, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, pandemics, epidemics, diseases and viruses that are known, unknown or novel such as coronavirus/COVID-19 (including any spread thereof), government intervention of any kind including those that affect domestic and/or international travel, border closings, border limitations, border restrictions, weather conditions, and other unforeseen circumstances.
If Force Majeure prevents, significantly hinders, renders it difficult, makes it commercially impractical, or makes it impossible for us or our suppliers to provide the services including but not limited to your Tour, we and our suppliers shall be entitled to, and may in our complete and sole discretion, vary, delay, postpone, reschedule, alter or cancel any itinerary or arrangement in relation to the tour, including the entire tour itself.
Regarding civil unrest, once we have investigated the prevailing situation, as we deem fit, it shall remain in our sole and absolute discretion whether to proceed with the tour. If we are affected by Force Majeure, we, if practicable, will notify you of the nature and extent thereof.
13. INCLUSIONS & EXCLUSIONS
The itinerary, Tour facilitator, activities, provided by CityRove Tours are specific to each Tour, and are listed on the Tour booking page. Anything not expressly listed as included on the Tour booking is not covered by CityRove Tours, and is the financial responsibility of the participant. In addition, our Tours do not include international flights, visa and passport fees, vaccinations, travel insurance, optional activities, or other personal expenses.
14. OPTIONAL ACTIVITIES & SUPPLEMENTALS
CityRove may offer optional activities and other supplemental charges (e.g.,upgrades of Admission to some Attractions) which are specific to each Tour. CityRove Tours will review all optional and supplemental requests, and will provide final approval once we confirm availability.
Optional activities and supplementals that are not included in the Tour price do not form part of the Tour or this contract. You accept that any assistance given by your group leader or local a representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider. In addition,CityRove Tours reserves the right to cancel or modify optional activities and supplementals based on availability, local constraints, weather, and other unforeseen circumstances. If we cancel an optional activity or supplemental, CityRove Tours will provide the participant with a full refund. CityRove Tours will not be liable to you for any losses associated with any changes to or cancellations of optional activities or supplementals.
15. TOUR TRANSFERS AND TRAVEL CREDITS
If transferring Tours or dates, any deposits/amounts paid by you to date becomes non-refundable and can only be used for payment on a new service or goods. The following terms apply to all Tour transfer and other credits:
Once travel credit has been accepted by you under any circumstance, it is not eligible to be redeemed for cash, which includes but is not limited to credit card refunds. When transferring Tours or dates, your booking will be bound to the latest version of CityRove’s Terms & Conditions, a copy of which will be available on the website.
16. YOUR ACCOUNT.
You may be required to sign up for an account to participate in our services, and select a password and username (“User ID”). You promise to provide us with accurate, complete, and updated registration information about yourself. You may not select as your User ID a name that you do not have the right to use, or another person’s name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission. You will not share your account or password with anyone, and you must protect the security of your account and your password. You are responsible for any activity associated with your account. Opening an account is optional. You may book a tour online on the phone as an anonymous visitor.
17. PASSPORTS, VISAS, AND OTHER TRAVEL DOCUMENTATION (SECTIONS 17-21 APPLYS
ONLY WHEN GREEN FIREFLY BEGINS OFFERING FOREIGN TRAVEL SERVICES)
You must carry a valid passport and have obtained all of the required visas, permits, certificates, proof of vaccinations, and other travel documentation for all the countries in which you will visit during your Tour. Your passport must be valid for 6 months beyond the duration of the Tour. It is your responsibility to ensure that you satisfy all entry requirements and that you are in possession of the correct visas, permits and certificates for your Tour and that all of the information on those documents are accurate. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation. You are solely responsible for any adverse consequences, including additional costs and fees, resulting from incomplete or defective documentation. While we may provide information or advice on matters such as visas, vaccinations, climate, clothing, baggage, and special equipment in good faith as a courtesy to you, we are not responsible for any errors or omissions as to the information provided.
For information concerning possible dangers at an international destination, contact the government office in your country that is responsible for issuing travel advisories. In the U.S., contact the Travel Advisory Section of the U.S. State Department, 1-888-407-4747, http://www.travel.state.gov/. U.S. citizens may register for the U.S. government’s Smart Traveler Enrollment Program, a free service, at https://step.state.gov/step/. For medical information, contact the U.S. Centers for Disease Control (CDC), 800-232-4636, http://wwwnc.cdc.gov/travel/, or the responsible government agency in your country.
18. PRE-DEPARTURE DOCUMENTATION
It is important that you carefully read all Tour-related documents that you receive from us as soon as you receive them. It is your responsibility to contact us if any information is incorrect. We cannot accept any liability if you do not notify us of any inaccuracies within 10 days of your receipt of those documents. This agreement, our release and waiver of liability and assumption of risk and indemnity agreement, and, if required, a medical statement or certification must be signed and submitted by you. If you fail to submit these and other necessary documentation prior to departure, we reserve the right to treat your booking as canceled by you and impose the cancellation fees described in this agreement.
19. AIRLINE DELAYS, MODIFICATIONS, AND CANCELLATIONS WHERE APPLICABLE
CityRove Tours cannot be liable for mistakes or errors in airfare bookings made by the traveler or any independent third parties. CityRove Tours will provide detailed Tour arrival and departure requirements via email once the traveler is confirmed and the Tour’s flights are “green lighted.” It is up to the traveler to ensure the correct arrival and departure flight information from the Tour start and end cities. In addition, you are responsible for adhering to baggage allowances and other airline-specific guidelines. Any airline charges are the financial responsibility of the traveler.
CityRove Tours is not responsible for any change to airline schedules or flight numbers or for any additional expenses or loss that may arise from airline strikes and/or airline, airport, or weather delays.CityRove Tours will not reimburse travelers for any additional expenses incurred as a result of such events or delays.
20. TRAVEL INSURANCE
Travel insurance is required for all of our travelers and should be purchased at the time of booking from a company of your choice. Your travel insurance must provide coverage against personal accident, death, medical expenses and emergency evacuation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend that your travel insurance covers cancellation, curtailment, personal liability, loss of luggage and personal effects, evacuation, and repatriation. We strongly recommend that all participants consider the purchase of “cancel for any reason” coverage. Please note that most insurance companies require an insurer to purchase cancel for any reason coverage within 7-14 days of the deposit payment in order to cover pre-existing conditions or to provide for “cancel for any reason” coverage.
You must provide proof of your travel insurance at least two weeks prior to your Tour start date via email to If you fail to provide proof of travel insurance by the travel start date, you will not be allowed to join the Tour. CityRove Tours will not provide a full or partial refund for any cancellations or delays resulting from missing proof of travel insurance.
21. TRAVELER RESPONSIBILITIES DURING Tour
It is your responsibility to be ready to leave at the departure city at the specified day and time. We are not responsible for any losses due to canceled or missed flights, changed flight itineraries, late arrivals, or early departures. Your additional responsibilities include, but are not limited to, strictly complying with all local laws, including virus/sickness/illness mitigation measures including but not limited to social distancing and testing requirements, respecting customs and culture, adequately assessing your abilities, and, if on a guided Tour, following the suggestions and advice of the guide.
22 . CLAIMS & COMPLAINTS
If you have a complaint about your Tour, you agree to inform your Tour leader or our Support Team immediately so that they can attempt to rectify the matter. CityRove Tours assumes no liability for complaints that are not properly brought to the attention of the Tour leader or the Support Team with sufficient notice to resolve or attempt to resolve complaints. Any complaint made after the completion of a Tour must be received via email to email@example.com within 14 days from the end of the Tour. Participants acknowledges and agrees that CityRove Tours has no obligation to respond to or address any claims received after this period.
25. AUTHORITY ON TOURS
CityRove Tours are run by a Tour leader/facilitator. The decision of the Tour leader is final on all matters likely to affect the safety or well-being of any person participating in the Tour. If you fail to comply with a decision made by a Tour leader, or interfere with the well-being or mobility of the group, the Tour leader may direct you to leave the Tour immediately, with no right of refund. We may also elect not to carry you on any future Tours, even if they are already booked. In addition, you agree to comply with the laws, customs, foreign exchange, and drug regulations of all countries visited, as well as in accordance with our responsible travel guidelines.
26. LIMITATION OF REMEDIES
You agree that the sole remedy for any default by CityRove Tours arising under this agreement shall be the return of the paid Tour cost, to the extent consistent with applicable law. To the maximum extent permitted under applicable law, CityRove Tours shall not be liable for any special, consequential, indirect, incidental or other damages arising out of or in any way connected to this agreement, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if CityRove Tours has been advised of the possibility of such damages. You expressly waive any right you may have to recover such damages.
27. SUCCESSORS AND ASSIGNS
This agreement shall inure to the benefit of and be binding upon CityRove Tours and you and your respective heirs, legal and personal representatives, successors and assigns.
If any provision of this agreement shall be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render the agreement unenforceable or invalid as a whole. Such unenforceable provision will be replaced with one that is valid and enforceable, and which achieves, to the extent possible, the original objectives and intent of the original provision.
29. IMAGES RELEASE AND SOCIAL MEDIA
You agree that CityRove Tours may use, re-use, link to, repost and reproduce any images, photos, videos, or any written content (e.g., blog posts, articles) that you send to us, that are taken by our guides, Tour leaders and/or other travelers of you individually or in a group, or that you post online including on social media using our hashtags (e.g.) in any medium, including but not limited to print, electronic media, or Internet, free of charge and without your right to inspection, for promoting and publicizing our travel products and services worldwide.
30. APPLICABLE LAW
All CityRove Tours, products, bookings and reservations (including but not limited to those made online), policies, and terms and conditions are subject to the laws of the State of New Jersey, and all participants submit to the exclusive jurisdiction of the state and federal courts located in Newark New Jersey, United States for the resolution of any dispute under these terms and conditions or concerning CityRove Tours.
31. AMENDMENTS TO TERMS & CONDITIONS
CityRove reserves the right to update and/or alter these terms and conditions at any time, and shall post the amended terms and conditions on the CityRove Tours website. Any such amendment shall take effect immediately upon being posted to the CityRove Tours website or immediately upon notice to you in writing by email or mail. You are deemed to have accepted any amendments to these terms on the date they are posted to our website or when we provide notice to you in writing by email or mail. Your continued use of the services, participation on one of our Tours, or use of the CityRove website constitutes acceptance of any amendments that we make to these Terms. The latest terms and conditions, as amended, may be accessed anytime on CityRove Tours website, and can be sent upon their written request via email to firstname.lastname@example.org. All travelers and CityRove Tours customers shall be deemed to have accepted any amendments to these terms and conditions on the date that is 7 days after their posting on the CityRove Tours website.
32. REFUSAL OF SERVICE
CityRove retains the right to refuse service to any traveler or potential client at any time, for any lawful reason, in its sole discretion.
This agreement is the final, complete and exclusive statement of the parties’ agreement on the matters contained in this agreement. It supersedes all previous negotiations and agreements. I have read this entire agreement and I understand that this is a legally binding contract. No other representations concerning the legal effect of this document have been made to me.
KNOWING AND VOLUNTARY EXECUTION: I have had sufficient time to read this entire agreement. I have carefully read and understand the provisions and legal consequences of this agreement, and I voluntarily agree to all of its terms and conditions. I understand that I am giving up substantial rights by accepting the terms of this agreement.
Please keep a copy for your records.