Updated Terms of Service
Last Updated: June 20th, 2022
THE INFORMATION WE COLLECT & WHY
CityRove collects Personal Information only to the extent necessary to deliver the services, products, or information requested by you or another individual booking on your behalf. The following list includes, but is not limited to, the types of Personal Information CityRove collects, holds, uses and discloses, only as necessary, from customers in the course of offering services and goods or providing services and goods: full name, birthday, address, phone number, e-mail address, (and passport) where required; trip evaluations, feedback you provide, credit card and/or other payment information, and CityRove purchases. The following list of information is also collected according to the requirements of the service you book: Medical information, Insurance information, Nationality, Residency, Nutrition preferences, Accommodation preferences. This information is collected in order to provide you with requested services and improve how our business operates. We may also collect Personal Information, including contact information, if you elect to enter a contest or sweepstakes with us or create a profile on our website, which we will use only to provide you with the service you have requested (or other substantially similar services directly related to your request).
CityRove Tours collects Personal Information from those individuals willingly applying for employment or internships at CityRove Tours in order to (i) identify the individual and (ii) evaluate their suitability for the position applied for. This information may include full name, contact information, home address, educational and employment background, criminal record, residency and/or citizenship information, and other information necessary for us to screen potential employees and staff.
CityRove Tours also collects Personal Information from our third-party suppliers and service providers in order to (i) identify the company and (ii) evaluate their ability to provide the necessary services and standards to our company. This information may include name, contact information, company legal information, company safety record, company insurance policy, and other information necessary for us to screen potential vendors and tour operators. Where the collection of certain details of your Personal Information is not required in order to deliver requested services or products, you may forego providing such details. However, if you do not provide the Personal Information that we request, we may not be able to deliver the products or services you have requested, which may mean you may not be able to participate in our tours or activities, purchase products or services, subscribe to our mailing list, enter our contests, etc. If you have paid a deposit and later refuse to provide the necessary Personal Information to CityRove Tours which we or our third-party suppliers and service providers require to deliver the product or service for which the deposit was paid, you may not be entitled to a refund for that product or service. Please contact our Support Team at email@example.com if you have any questions about providing Personal Information or required information for a specific product or service.
OUR INFORMATION COLLECTION METHODS
We collect information from customers when they create a Green FireFly/CityRove profile and during the booking process, the inquiry process where required, our website booking form, our Sales Team, our Support Team, our medical and emergency contact forms, our post-trip evaluations, and our contest entry ballots. This information is provided by you or on your behalf by an authorized individual. We obtain consent by:
•Written permission via mail, email or fax, or online booking form.
•Third-party consent (i.e. from your travel agent, or the authorized individual booking on your behalf to whom you have provided your Personal Information for such purpose).
WHY WE DISCLOSE INFORMATION
CityRove Tours uses collected Personal Information to improve our website and business operations, effectively provide you with requested products and services, introduce you to new CityRove Tours services and/or products, and provide information required by our third-party suppliers and services providers.This includes using Personal Information to: register you to receive emails, update your CityRove Tours profile, answer your questions, book a trip, book a tour, and to receive and implement feedback on our products and services. Furthermore, the Personal Information allows us to:
•Ensure the integrity of our products and services through evaluation and improvement.
•Understand your needs as a customer.
•Inform you about our products and services, or those of our partners that we believe may be of interest to you.
•Contact you and/or your designated representative in the event of an emergency.
•Provide relevant information to insurers and medical staff in the event of an emergency.
•Provide ongoing service and support, including resolution of any issues with the services or products you request from CityRove Tours.
•Protect the safety and security of our tourists, passengers, participants, products, and services.
•Maintain internal accounting and business operations, including bookings, contracts, travel services, surveys, payments, and complaints.
•Comply with laws, regulations, immigration requirements, and all other applicable requirements mandated by the countries in which we operate.
HOW WE DISCLOSE INFORMATION
CityRove Tours may use your Personal Information to book products and services for you or on your behalf from our third-party suppliers and service providers, or other service providers or merchants who serve as independent contractors to CityRove Tours. This collection of Personal Information can be for our internal purposes or on behalf of the third-party suppliers to provide the services or products you have requested. Please be aware that the consent you provide to the collection and use of Personal Information by CityRove Tours, applies equally to the parties whose products and services we sell or book on your behalf. For example, if you purchase a trip through CityRove Tours that includes a train ticket, you will be deemed to have consented to your Personal Information being provided to the train company to enable your ticket to be booked.
CityRove Tours will share your information with third-party suppliers and service providers that perform services on our behalf, including but not limited to walking tour guides, travel companies, hotels, insurance companies, airlines, promotion or sweepstakes co-sponsors, and credit card agencies. Certain information is provided to these suppliers in order to facilitate your booking and provide you with service(s) you have requested. These third-party supplies and service providers may be located outside of your country of residence and governed by differing privacy legislation.
CityRove Tours also retains the right to provide Personal Information to a government authority where required by law or court order. Covered requirements include, but are not limited to, customs, visas, immigration, and law enforcement.
HOW YOU DISCLOSE INFORMATION
HOW WE PROTECT YOUR INFORMATION
CityRove Tours is committed to the security and integrity of your Personal Information. All collected information is stored in secure databases to prevent unauthorized access or misuse. Passwords, encryption devices and firewalls protect these databases. Please note however that no data transmission over the Internet can be guaranteed to be 100% secure. While we take all steps to ensure the safety of your data, we cannot ensure the security of information you transmit to us over the internet. For your own privacy protection, we encourage you to maintain anti-virus and other malware protection software on your computers and other devices. In addition, access to your personal and private information is limited to authorized employees or independent contractors of CityRove Tours, and any of the third-party suppliers and service providers who require your information to provide the travel, entry or other services you have requested. Our third-party suppliers and service providers include, but are not limited to, train companies, airlines, transportation services, hotels, restaurants, activity providers, and tour guides who deliver the services you purchase through CityRove Tours or that we arrange on your behalf. We keep our employees, independent contractors, and third-party suppliers and service providers informed of our policies and procedures and require strict compliance to ensure your information remains protected. Unauthorized access and/or disclosure of collected CityRove Tours and client information are strictly prohibited.
INFORMATION ACCESS & RETENTION
HOW TO ACCESS & UPDATE YOUR INFORMATION
If you would like to access, update, or remove your Personal Information with CityRove Tours, please contact our Support Team at firstname.lastname@example.org. Subject to legal restrictions, you can withdraw your consent to our use of your information at any time with reasonable notice. If you refuse or withdraw your consent for any purpose that is required by us to fulfill our product or service contract with you, we will not be able to provide you, or continue to provide you, with the product or service. You may also request a list of all your Personal Information that CityRove Tours has collected and retained. We may charge a fee for handling your request, in an amount prescribed by law. The law does allow us, in certain cases, to reuse your request, which we will notified of.
CityRove Tours will only send you emails or other promotional and/or marketing materials if you have opted in to receive them, or if you have created a profile or purchased a service or product through our website. In addition, you may subscribe to receive such materials on our website. You may unsubscribe from these services by clicking the “unsubscribe” button at the bottom of our emails or by contacting our Support Team at email@example.com.
OUR INFORMATION RETENTION POLICY
CityRove Tours retains Personal Information (such as tourist participant, passenger travel information, payment information, etc.) for as long as is reasonably required, with consideration to the purpose for which it was collected or a related or ancillary purpose, and to our legal and regulatory obligations. CityRove Tours deletes or otherwise destroys Personal Information after a reasonable period of time.
WEBSITE POLICIES & COOKIES
If you have any complaints about CityRove Tours’s collection, use, disclosure, or dealing with your Personal Information, or if you believe that CityRove Tours is in violation of or have any questions about CityRove Tours’s compliance with applicable privacy legislation or other country regulations regarding Personal Information, please send an email to our Support Team at firstname.lastname@example.org.